Returns & Exchanges
At Raiz, we want you to feel confident in every piece you wear, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your selection isn't the perfect fit, our streamlined process ensures a hassle-free transition to your next favorite garment.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the original items with all tags attached into the reusable shipping bag or a sturdy box of your choice.
Attach the Label
Download and print your prepaid shipping label from the portal and secure it firmly to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location; you will receive a notification as soon as our warehouse team processes your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing